The proof that Facebook is broken is obvious from its very modus operandi | John Naughton | Opinion | The Guardian

Systems Community of Inquiry

Source: The proof that Facebook is broken is obvious from its very modus operandi | John Naughton | Opinion | The Guardian

Facebook’s burnt-out moderators are proof that it is broken

Despite employing a small army of contractors to monitor posts, it’s clear the company is no longer fit for purpose

A moderator featured in the film The Cleaners: ‘sobering viewing’.
 A moderator featured in the film The Cleaners: ‘sobering viewing’.

Way back in the 1950s, a pioneering British cybernetician, W Ross Ashby, proposed a fundamental law of dynamic systems. In his book An Introduction to Cybernetics, he formulated his law of requisite variety, which defines “the minimum number of states necessary for a controller to control a system of a given number of states”. In plain English, it boils down to this: for a system to be viable, it has to be able to absorb or cope with the complexity of its…

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